Communication –
The Foundation of Any Good Relationship
Communication is the foundation of
any good relationship. Whether it is a
marriage, business associates, parents and children or fellow church members,
clear, consistent and civil communication is necessary for success and growth in
these interactions. Contrary to popular
belief, most marriages do not end because of a combination of financial difficulties,
differences in parenting styles, infidelity and the lack of intimacy (sexual,
emotional, and romantic). The beginning
of the end of a marriage or any relationship is breakdown in
communication. As we begin a New Year, I
encourage you to invest time, patience and emotional energy in cultivating,
improving and practicing good communication in all areas of your life.
Good communication is more than
incessantly conversing about any number of matters. Saying words does not mean you are
effectively communicating with someone.
It merely means you and these other people are pronouncing words in each
other’s hearing. The give and take of
speaking, listening, clarifying, repeating, reflecting, pausing and summarizing
are essential to good communication. Willingly,
you listen as much as you speak. Arguably,
good listening is the first step in good communication. Secondly, the clearer the words the better
the conversation will be. Sometimes, our
intentions and meanings are lost in the shuffle of our choice of words. Say what you mean as simply as possible and
mean what you say.
Additionally, focus, attention and
patience are equally significant to facilitating good communication. Because eighty-five percent (85%) of communication
is non-verbal, it is important you demonstrate attentiveness within a
conversation. Distractions of answering
cell phones, looking at computer screens, glancing at the television,
scribbling on paper and sending a text message reflect your lack of interest in
talking. You will recall the incident in
which former President George H. W. Bush looked at his watch in the midst of
one of 1992 presidential debates with then Governor Bill Clinton and Ross
Perot. That impulsive action conveyed to
the country that he was disinterested in the significant policy discussions facing
the nation. That episode symbolized his
inability to communicate effectively with the country about the recession and
other major challenges. Good
communication requires one’s undivided attention. Our posture and behavior must reflect our focus
as well as our words.
Good faith is also significant to
producing fruitful dialogue. If we come
to the table with ulterior motives, we are not going to communicate honesty and
integrity in our dealing with others. If
all we want is our way and we are not open to a different perspective, then we
will soon reach a roadblock with others.
All parties in a conversation must be willing and open to listen and
learn from each other. In addition, if
we ascribe negative and false motives to our conversation partners, then we
will accomplish very little in talking with them. We can resist the temptation to make
assumptions for others. Let them speak
for themselves. Challenge them to state
clearly and concisely what they mean just as you will. Come to the table in good faith with the
expectation that you will be heard even as you listen with the hope of clearly
resolving an issue.
The use of rhetorical and
repetitive questions often supports good communication. “If I am hearing you correctly, then you are
saying x.” “Are you meaning to be
sarcastic because that is how I am experiencing you?” “Would you repeat in your words what I just said
so that I may know you heard me?” Those
and similar devices can assist us in removing impediments to good
communication.
Good communication additionally extends
well beyond any verbal conversation.
“Actions speak louder than words.”
“A person’s word is his or her bond.”
Following through on what you said is as important as anything you
say. Otherwise, you will be known as a
person who talks a good game but does not follow through. More negatively, people will say they cannot trust
you to keep you word. In short, you lack
integrity.
Matthew 18:15-20 exhorts all disciples
to settle any “disputes” they may have with brothers and sisters in the
church. In fact, if you are making an
offering and realize you have resentment toward someone, then you are to
refrain from completing the offering until you have resolved any “miscommunication”
or dilemma. In most instances, it is
former and not the latter. Nevertheless,
I hope that you will start the New Year with the goal of fostering good
communication.
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